Terms of Service & Legal Information

About Us

Kerbside Studio is a web design and digital services business operated by Sheridan Bennett, trading as Kerbside Studio, based in Nottingham, United Kingdom.

Contact: kerbsidestudio@gmail.com

These Terms of Service ("Terms") apply to all services provided by Kerbside Studio ("we", "us", "our") to clients ("you", "the client") and constitute a legally binding agreement under the laws of England and Wales.

By submitting a quote request, making a payment, or instructing us to begin work, you confirm that you have read, understood, and agree to these Terms in full.

Services & Packages

We offer three service tiers for UK trades businesses:

All setup fees include website design, copywriting, development, local SEO foundations, Google Business Profile setup, hosting configuration, and SSL. The specific features included in each package are detailed on our website at kerbsidestudio.co.uk and in your proposal.

We reserve the right to adjust pricing for new clients at any time. Existing clients on active retainers will receive no less than 60 days written notice of any price change.

All prices are quoted in pounds sterling (GBP) and are inclusive of any applicable VAT where stated. Kerbside Studio is not currently VAT-registered; no VAT will be added to invoices until and unless we notify you otherwise.

Payment Terms

Setup Fee

Payment of the setup fee (or the first instalment of a split payment) is required before any design or development work begins. Work will be scheduled within 24 hours of a cleared payment.

We offer the following payment structures for setup fees:

• Pay in full — Full setup fee paid upfront. Work begins within 24 hours.
• Split payment — 50% paid upfront, 50% due on the day your website goes live. The second payment must be received before the site is published to your domain.
• Instalment plan (Build and Dominate packages only) — A deposit plus further monthly instalments as agreed in your proposal. All instalments must be settled before site launch unless otherwise agreed in writing.

Monthly Retainer

The monthly retainer begins on the date your website goes live, not the date of your initial payment. You will not be charged a monthly fee for any period during which your site is not yet published.

Monthly retainer payments are collected by recurring payment link. You are responsible for ensuring your payment method remains valid and funded.

If a monthly payment is more than 7 days late, we reserve the right to suspend services (including hosting) until the outstanding balance is settled. We will notify you by email before taking this action.

Late Payments

Overdue invoices accrue interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to recover reasonable debt recovery costs.

Delivery & Timelines

Our delivery guarantee applies to the provision of a preview link for your review, not the public go-live date. The clock starts from the date we receive your completed intake form — not from the date of payment.

Delivery timelines by package:

• Launch — Preview within 7 days of intake form received
• Build — Preview within 10 days of intake form received
• Dominate — Preview within 14 days of intake form received

If we fail to deliver your preview within the guaranteed window through no fault of the client, your first month's retainer fee is waived. This is our only financial remedy for late delivery and does not affect your statutory rights.

Timelines may be extended where:

• The client is late returning the intake form or requested materials
• The client requests significant changes to the agreed scope during the build
• Force majeure events outside our reasonable control occur
• Domain transfer or DNS changes are delayed by third-party registrars

We will notify you promptly if a delay arises and provide a revised expected delivery date.

Client Obligations

To enable us to deliver your project on time and to a high standard, you agree to:

• Complete and return the intake form within 5 business days of receiving it
• Provide accurate business information, including services offered, areas covered, and contact details
• Supply any images, logos, or brand assets you wish us to use in a reasonable timeframe
• Respond to review requests and feedback requests within 3 business days
• Ensure that all content, images, and materials you supply to us do not infringe any third-party intellectual property rights
• Ensure you have the legal right to use any images, testimonials, or business names provided
• Notify us promptly of any changes to your business, contact details, or services that affect your website

Where delays are caused by the client's failure to meet these obligations, Kerbside Studio accepts no liability for late delivery, and any delivery guarantees are suspended for the duration of the delay.

Revisions & Changes

After delivering your preview link, we allow one round of revisions within the scope of the original brief. We will action all reasonable revision requests within 24–48 hours.

Revisions are defined as adjustments to existing content, layout, colours, or copy. Revisions do not include significant changes to the agreed scope, such as:

• Adding entirely new pages not included in the original package
• Changing the fundamental design direction after the preview is delivered
• Requesting additional functionality not agreed at the time of purchase

Scope changes outside the original agreement will be quoted separately and agreed in writing before work proceeds.

Ongoing content updates are included as part of your monthly retainer. The number of updates per month varies by package as detailed in your proposal.

Intellectual Property & Ownership

Your website

Upon receipt of full and final payment of the setup fee (and all outstanding instalments where applicable), full ownership of your website — including all code, copy, design, and content created by us for your project — transfers to you, the client.

You are free to move your website to another provider at any time. If you choose to leave, we will provide all website files and assets within 14 days of your written request, at no additional charge.

Content you supply

You retain full ownership of all content, images, logos, and materials you supply to us. By supplying them, you grant us a licence to use them in building and maintaining your website.

You warrant that you have full rights to all materials supplied and indemnify Kerbside Studio against any third-party claims arising from materials you provide.

Our portfolio rights

We reserve the right to include your completed website in our portfolio and to reference it in our marketing, unless you request otherwise in writing. We will never share sensitive business information or client data in any public-facing context.

Third-party tools

Your website may use third-party tools or services (such as Tally for forms, or Google Analytics). These are subject to their own terms of service and your continued use of them is governed by those terms. We will notify you of any third-party services incorporated into your site.

Monthly Retainer Services

The monthly retainer covers the following, depending on your package:

• Website hosting and SSL certificate
• Content updates (number per month varies by package)
• Basic SEO maintenance
• Google Business Profile management (Build and Dominate)
• Monthly performance reporting (Build and Dominate)
• Blog automation (Dominate only — 4 posts per month)

The retainer is a month-to-month service. There is no minimum contract term. You may cancel at any time with 30 days written notice (see Section 9).

Hosting provided under the retainer is included only while the retainer remains active. If the retainer is cancelled, hosting will cease at the end of the final paid month, after which you are responsible for arranging your own hosting. We will provide all files necessary to do so.

Cancellation & Termination

Cancelling your monthly retainer

You may cancel your monthly retainer at any time by sending written notice to kerbsidestudio@gmail.com. Cancellation takes effect at the end of the 30-day notice period, commencing from the date we confirm receipt of your notice.

You will not be charged beyond the end of the notice period. No cancellation fee applies.

Cancelling before site launch

If you wish to cancel after work has begun but before your site goes live:

• If you paid in full upfront, we will refund the portion of the fee proportional to work not yet completed, minus any reasonable costs already incurred (design time, copywriting, third-party licences)
• If you are on a split payment, the first instalment is non-refundable once work has commenced, as it covers time already invested in your project
• Any second instalment not yet paid will not be charged if cancellation occurs before launch

Termination by Kerbside Studio

We reserve the right to terminate our services immediately and without refund if:

• You breach these Terms and fail to remedy the breach within 14 days of written notice
• You use our services in connection with unlawful activity
• You act in a manner that is abusive, threatening, or harassing toward Kerbside Studio or its representatives
• A payment remains overdue for more than 30 days despite written notice

In the event of termination by us for the above reasons, any outstanding fees remain payable.

Consumer cancellation rights

If you are a consumer (not a business), you have the right to cancel any service agreement within 14 days of entering into it, under the Consumer Contracts Regulations 2013, provided work has not yet commenced. If you have explicitly requested that work begin within the 14-day cooling-off period, you acknowledge that this right is waived in full or in part proportional to the work completed.

Refunds

We do not offer refunds once a website has been delivered and published, as the work will have been completed in full.

Refunds may be considered in the following circumstances:

• We fail to deliver your project and you choose to cancel before a preview is provided
• A technical error results in double-charging — we will refund the duplicate charge within 5 business days
• A pre-launch cancellation is made as described in Section 9

All refund requests must be submitted in writing to kerbsidestudio@gmail.com. We aim to process valid refunds within 10 business days. Refunds will be returned via the original payment method.

These provisions do not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

Limitation of Liability

To the fullest extent permitted by law, Kerbside Studio's total liability to you for any loss or damage arising from or in connection with our services shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.

We are not liable for:

• Loss of revenue, profits, business, or goodwill (whether direct or indirect)
• Loss of data or corruption of data not caused by our negligence
• Any losses arising from your use of third-party services we integrate (including Stripe, Tally, Google Analytics, or any other platform)
• Any ranking changes, traffic fluctuations, or changes in search engine algorithms affecting your site's performance
• Website downtime caused by hosting infrastructure, DDoS attacks, or events outside our direct control
• Any consequences arising from inaccurate or incomplete information provided by the client

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded by law.

Warranties & Disclaimers

We warrant that:

• Services will be performed with reasonable skill and care in accordance with industry standards
• We have the right to provide all services and deliverables described
• Your website will be functional and accessible at the point of delivery

We do not warrant that:

• Your website will achieve any specific search ranking or traffic target
• Your website will be free from all errors indefinitely (though we will address any reported defects promptly under the retainer)
• Any third-party tools or integrations will remain available or unchanged by their respective providers

You warrant that:

• You are authorised to enter into this agreement
• All information and materials you provide are accurate and do not infringe any third-party rights
• Your intended use of the website is lawful

Complaints & Disputes

We take all complaints seriously. If you are unhappy with any aspect of our service, please contact us in the first instance at kerbsidestudio@gmail.com. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

If a dispute cannot be resolved by direct negotiation, both parties agree to attempt resolution via a recognised UK mediation service before pursuing legal proceedings.

These Terms are governed by the laws of England and Wales. Any disputes that proceed to court shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy & Data Protection

Who we are

Kerbside Studio (Sheridan Bennett, Nottingham, UK) is the data controller for any personal data you provide to us. We process your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

We collect and process the following categories of personal data:

• Contact data — name, email address, phone number, and business name (provided via quote forms or direct contact)
• Payment data — processed entirely by Stripe. We do not store, access, or process card details ourselves
• Website usage data — anonymised traffic and behaviour data collected via Google Analytics 4 (see Section 15 for cookie details)
• Project data — information you provide to us to build your website, including images, copy, and business details

Legal basis for processing

• Contract performance — processing required to deliver the services you have purchased
• Legitimate interests — analytics to improve our services and website
• Consent — where you have explicitly agreed, e.g. marketing communications

How we use your data

• To deliver, manage, and improve our services to you
• To communicate with you about your project
• To process payments via Stripe
• To comply with legal obligations
• To understand how our website is used (via anonymised analytics)

Data sharing

We do not sell your personal data. We share data only with:

• Stripe — for payment processing (Stripe's privacy policy applies)
• Google — anonymised analytics data via Google Analytics 4
• Tally — for quote form submissions (Tally's privacy policy applies)
• Any other third parties only where required by law or with your explicit consent

Data retention

We retain client project data for 7 years after the end of our working relationship for accounting and legal purposes. You may request deletion of personal data not required for legal compliance at any time.

Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — correct inaccurate data
• Erasure — request deletion of your data (where no legal obligation requires us to retain it)
• Restriction — request we limit how we process your data
• Portability — receive your data in a portable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at kerbsidestudio@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

Security

We take appropriate technical and organisational measures to protect your personal data. Our website uses HTTPS throughout. Payments are handled entirely by Stripe's PCI-compliant infrastructure.

Cookies

Our website uses the following cookies:

• Google Analytics 4 (_ga, _gid) — analytical cookies that collect anonymised data about how visitors use our site (pages visited, time on site, location by region). This data is used solely to improve our website and does not identify you personally.
• Tally — session cookies used to support the quote request form functionality.

We do not use advertising cookies, tracking pixels, or any cookies for targeted marketing purposes.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on. You can also manage or delete cookies via your browser settings.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, pricing, or legal obligations. The current version will always be published at kerbsidestudio.co.uk/legal/.

For active clients, we will notify you of any material changes to these Terms by email at least 30 days before they take effect. Continued use of our services after that date constitutes acceptance of the revised Terms.

For new clients, the Terms in force at the time of purchase apply.

Contact & Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, your data, or any aspect of our services, please contact us: